Problem Report: Not getting email notifications

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thefarside

07 Jun 2022, 14:01

I’ve stopped getting email notifications. Is there a way to reset or fix that? Looking at my profile I don’t see any setting for turning on and off notifications.

Thanks!

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kbdfr
The Tiproman

07 Jun 2022, 16:00

User control panel > Board preferences > Edit notification options

User avatar
thefarside

07 Jun 2022, 17:48

Thanks I checked those settings and everything is enabled and has been since I created my account. Below is a screen shot.
BE3C3188-80A3-4777-BE1B-45A4E60EB4B1.png
BE3C3188-80A3-4777-BE1B-45A4E60EB4B1.png (504.85 KiB) Viewed 483 times

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jsheradin

07 Jun 2022, 18:29

Try checking your spam folder. It's possible your email provider decided to start flagging them as spam.

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thefarside

07 Jun 2022, 21:53

jsheradin wrote:
07 Jun 2022, 18:29
Try checking your spam folder. It's possible your email provider decided to start flagging them as spam.
I’ve been checking that too and nothing from there. This has been happening for a while where I occasionally stop getting email notifications and I have to unsubscribe and resubscribe in the thread but that no longer works. Strange… :?:

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doomsday_device

07 Jun 2022, 22:19

same issue here :)

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thefarside

09 Jun 2022, 14:56

I fixed it! I don’t know which step resolved the issue but here’s what I did:
1) Went into my profile settings and unchecked all notification options and saved the changes.
2) Went into my profile settings and enabled all notification options and saved the changes.
3) Changed my profile email address to a different email - this worked and I started getting emails to the new address.
4) Changed my profile email address back to my original email.
5) Went into gmail and marked mech@deskthority.net as “Not Spam”.

I’m now getting emails again and hope this helps and works for anyone else with issues!

User avatar
thefarside

10 Jun 2022, 11:59

I spoke to soon. I got a registration email but still didn’t get any thread notification emails until I changed it back to my non-gmail email address. Is working now as long as I use my other email. I’m not sure why emails to gmail aren’t coming through as I’m not seeing anything in my spam or junk folders.

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