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PM notification issue

Posted: 25 Apr 2021, 09:07
by kbdfr
I ceased receiving email notifications of incoming PMs although my preferences in my user control panel have not changed (both boxes for "Someone sends you a private message" are checked in Board Preferences > Edit notification options)

Re: PM notification issue

Posted: 25 Apr 2021, 09:09
by Muirium
Let me test that…

Mine was working as of Friday. But I have heard people complaining theirs aren’t.

Re: PM notification issue

Posted: 25 Apr 2021, 09:47
by Muirium
Ding ding! PM test success on my side, but still an email failure for our Tipro correspondent.

The whole system is still working for me. Strange. Resetting your account preferences may help. Seems like a database thing, given it hitting some user accounts but not others.

Re: PM notification issue

Posted: 25 Apr 2021, 11:28
by webwit
Had the same problem, my email server logged:

Code: Select all

vent:	rejected rejected
Sender User:	-remote-
Sender Domain:	
From Address:	no-reply@deskthority.net
Sender:	
Sent Time:	Apr 19, 2021, 6:40:18 PM
Sender Host:	mech.deskthority.net
Sender IP:	159.69.68.22
Authentication:	unauthorized
Spam Score:	0
Recipient:	xxx@xxx.yyy
Delivered To:	
Delivery User:	xxx
Delivery Domain:	xxx.yyy
Router:	reject
Transport:	**rejected**
Out Time:	Apr 19, 2021, 6:40:18 PM
ID:	1lYWx0-000Cvs-HJ
Delivery Host:	mech.deskthority.net
Delivery IP:	159.69.68.22
Size:	0 bytes
Result:	Sender verify failed

Re: PM notification issue

Posted: 25 Apr 2021, 13:42
by XMIT

Re: PM notification issue

Posted: 03 Jun 2021, 13:18
by Muirium
Um… Kbdfr!
Screenshot 2021-06-03 at 12.16.02 pm.jpg
Screenshot 2021-06-03 at 12.16.02 pm.jpg (92.78 KiB) Viewed 396 times
Test inconclusive! :lol:

Re: PM notification issue

Posted: 03 Jun 2021, 13:37
by kbdfr
I had unchecked the wrong box, pls try again.

Re: PM notification issue

Posted: 03 Jun 2021, 13:38
by Bjerrk
Gave it a go.

Re: PM notification issue

Posted: 03 Jun 2021, 13:57
by kbdfr
If I remember correctly what I did, checking and saving, and then unchecking and saving again, the option "users can contact me by email" in the User Control Panel under "Edit global settings" now allows me to again get PM notifications per email.

Thanks, Mu and Bjerrk!

[Edited for clarity.]

Re: PM notification issue

Posted: 03 Jun 2021, 14:13
by Muirium
You're welcome, you lickable bar of mechanical choc!

My settings remain unchanged: user email, admin email, and private messages are all allowed. But yes, toggling made sense for you.