deskthority

Hi there
I'm writing because in September I bought a Ducky Shine 5 (RGB , UK layout with Cherry MX Blue) from "cclcomputers" shop on ebay. At first I was looking for a different model with single light colour, but I found this one on sale with the price similar to the others.
I recently found out that this one can't save the colour profiles (CM1 - CM2 from the manual) as it should. In fact every time I shut down the PC and turn it on it goes back to the default settings. If I just reboot Windows the setting is kept, which makes me think to a problem of the power source.
I tried restoring the board to factory settings, I updated the firmware through Ducky's updater but the problem persists.
I sent an email to [email protected] explaining everything.
I also wrote on Facebook to Ducky Keyboards UK and now I've just sent a message to Ducky Keyboard.
No one's replied me yet.

I've just found a similar issue in a Reddit discussion (Link to Reddit), where falkentyne said the bug should be caused by unplugging the mini USB end of the cable while the keyboard is plugged in the PC.
At the moment I can't remember if I did such a thing since I plugged the keyboard in the PC once when I got it, and never unplugged it.

Any ideas on what to do ?

Today "Ducky Keyboards UK" replied me on facebook and sent me an email adress, inviting me to send there a message.
I'll wait for a reply

- EDIT 10th of November -
I received an email from Ducky UK repair centre. I'll report everything later

- EDIT September 2017 -
Hadn't report anything because I was quite pissed off about the whole thing.
Long story short: Ducky support service told me to sent them the keyboard as they suspected PCB fault (I should have paid for everything). The support service of the shop I got the Shine from told me to send it back to them. I did it, but the keyboard was lost and they gave me the refund.
I suspect they knew the keyboard wasn't working and they tried to sell it, then pretended it to be lost to hide the thing. Or maybe not ^^