My understanding is that they are primarily a business supplier: if you look at their product range, it's primarily business, although the consumer side has grown a lot in the last year or so. The reason that they have the wrong model numbers down for products (and presumably the same goes for the vague and internal product codes) is to deal with stupid business practices by customers that would break if they dared to actually switch to correct model numbers.Muirium wrote: ↑They're definitely a consumer company too, or why else sponsor DT's very own awards?
http://deskthority.net/dta-news-f76/win ... %20company
I do like the Keyboard Company for quality customer service and being the UK's definitive keyboard dealer, models wise. But their site is just awful.
Don't forget that it's not been that long since their only options besides Cherry G80 and G84 were the world's first ISO Filcos that they'd had specially imported.
I don't know if you've ever worked for small business, but it could easily be a huge upheaval and expense to roll out a new website for consumers. Unlike a big business where you just throw money at the problem (and can afford to hire a company who will get the new website right, instead of completely stuff it up), small businesses don't have the same range of options available, but at the same time, you at least get to be a human being with a purpose instead of a worthless cog in a machine.
For B2B, it's normal to use ex-VAT prices, and their clean cookie-free site doesn't have any way to present the correct view to the user. They could show the retarded EU cookie warning and set a cookie that remembers your VAT preference, of course.
